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Food & Beverage Mobile Order App FAQ
Frequently Asked Questions
Product Help
If the restaurant is not accepting mobile orders, instead of seeing the "Start Order" button, you will see a message stating "Outlet is not currently accepting mobile orders at this time." Please note this does not necessarily mean the restaurant is closed.
As an alternative, you can call the restaurant directly to place an order.
Once an item is selected, you can modify it by selecting an option(s) from the choice groups. Some of these choices are "forced", such as a meat temperature when ordering a steak, and some are "optional", such as selecting "no tomato" on a sandwich that comes with tomato.
Next to each choice category, to the right, there is a yellow caution flag in the shape of a triangle with an exclamation mark (!) that displays when the requirement to choose a modifier has not been met. Once the requirement to choose 1 or more selections has been met, the yellow triangle turns into a green circle with a checkmark. Once all choice categories are green, the "Add to Cart" button is available to be selected (it is no longer grayed out). The "Add to Cart" button is not available for selection (the item cannot be ordered) until all choices are made.
There is no ability to add notes to an item or to the order through the app. Please call the restaurant to place your order.
Rescan the QR Code, order, and pay for additional item. Restaurant staff will deliver it when it’s ready. If you want it brought out with your other order, please call the restaurant to notify them of your request.
Please call the restaurant immediately to cancel. Once items have been prepared you cannot cancel the order.
2-way texting or emailing is not available. We are unable to receive a reply from a text or email you have attempted to send us. If you would like to talk to someone about your order, please call the restaurant directly.
2-way texting or emailing is not available. We are unable to receive a reply from a text or email you have attempted to send us.
Please call the restaurant directly.
Product Q&A
QR Codes are a convenient and contactless method for displaying a menu and ordering food and beverage items. Each QR Code is linked to the menu for the restaurant servicing that location.
Some QR Codes in our environment simply allow you to look at the menu, and some QR Codes allow you to view the menu and place an order. If the QR Code marketing material states "Ready to Order?", then this is a QR Code used to place an order. If viewing the menu without ordering, please push the "Cancel Order" button when finished viewing the menu. This will ensure the next time you scan the QR Code you will be starting a new order.
There are no extra charges for using the app. There is no convenience fee!
Any extra charges that are applied are standard for that outlet, such as an automatic service charge for room service orders, for example.
A restaurant may or may not offer every item available in the restaurant on the mobile app.
In short, it depends on restaurant operations, product availability and feature products, and where the QR Codes are located. Also, different offerings may encourage a dine-in versus an online ordering experience.
Yes. Your credit card information on your phone's mobile wallet is already encrypted, and when you pay, a token is assigned to that particular transaction. If you choose to enter your credit card information manually to pay in the mobile ordering app, that information is input directly into the secure payment gateway and is not passed through or stored on any Boyd system. A token is created and assigned to the details of that particular transaction.
Yes, but a credit card is still required to submit an order through the mobile app. If you change your payment method, your credit card will be issued a refund, and it will take a few days for your bank to credit your account.
Your phone has autofill settings that can be used to save your information and quickly populate common fields such as name, email, and phone number.
Your phone's digital wallet allows you to pay much faster than typing in your credit card information manually.
A mobile order credit card payment shows the same on your credit card statement as it does as if you were ordering at the outlet. The name of the outlet that services the area for your QR Code is the one that appears on the credit card statement. For example, since Farm restaurant services the Aliante Sportsbook, Farm appears on the credit card statement as the merchant name.
No. Each order is closed with the payment attached to it from the mobile order.
Yes! Please look for this especially at bowling alleys and hotel rooms at properties in Las Vegas.